We at Technoterm Engineering EAD have always been very serious about protecting the privacy of the personal data of all the clients we communicate with on a daily basis through the services of our web portal technotech.com. We always strive to ensure that our data processing operations are carried out to high standards of protection of the information provided to us.

This section provides information about the processing of personal data provided by users or otherwise obtained as a consequence of interactions with the website www.technoterm.com ( hereafter ‘the Website’), and about our compliance with Bulgarian and EU law in the area of data protection, more specifically with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679).


The Data Controller responsible for the collection, use and every processing operation with the provided personal data is the company Technoterm Engineering EAD , address 4A Adam Mickiewicz Street, Sofia.


The processing which Technoterm Engineering EAD is responsible for in relation to the Website services is carried out at the address of the Data Controller as well as at the offices of Utilia S.p.A., which is also responsible for certain aspects related to the protection of personal data. Personal data is processed only by the designated technical personnel or by the persons in charge of urgent technical maintenance operations. Data obtained through the web service are neither disclosed nor disseminated. The personal data of users who request information materials are used only for the provision of the service requested and are not communicated or disclosed to third parties.


Data communicated by IT products and software is processed during the usage of this Website. Such information can result, through processing or association with data stored by third parties, in the identification of users, however it is not collected for the purposes of stakeholder identification. This category of data includes IP addresses or domain names of the computers by which users access the Website. The data also includes the URI (Uniform Resource Identifier) of the requested resources, the time at which the request was submitted, the methods used for submitting the request to the server, the size of the response file, a digital code indicating the status of the server response (success, error, etc.) and other parameters related to the user’s operating system and computer environment. This data is only used for obtaining anonymized statistical information about the usage of the Website and for verification of the proper functioning of the Website. The data can be used for the identification of responsibility in the event of potential cyber-attacks against the site.

  • Data provided by the client
The optional, explicit and voluntary sending of emails to addresses shown on this Website leads to the acquisition of the sender’s address to which the response should be returned, and of all other personal data included in the message. The specific information, in aggregated form, will be reported dynamically and displayed on the Website page designated for on-demand services.


The Website technoterm.com does not collect intentionally personal data. We do not use cookies for the transmission of personal information, nor do we use the so-called ‘permanent cookies’ or other user tracking systems. The use of the so-called ‘session cookies’ (which are not stored permanently on the user’s computer and are deleted as soon as the web browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) to the extent required to ensure safe and efficient surfing experience in the Website.

In addition to the surfing-related data, as explained above, the user is free to provide personal data in the forms by which information materials or other messages are requested. Consent in this case is the legal basis for processing.

In case the user does not provide such data, he or she may not be able to receive the materials or messages requested.


Personal data are processed by automated systems for the time strictly needed to achieve the objectives which the data have been collected for, or until the expiry of the time-limits for compliance with all legal obligations.

Specific measures are in place to prevent the loss of data, the unlawful or improper use of data as well as any unauthorised access to data.


Regulation (EU)2016/679 confers to you certain rights, including the right to request confirmation from the Data Controller as to whether your data is being processed, to gain access to your data (‘right to access’); to have inaccurate or incomplete personal data corrected or supplemented (‘right to rectification’); the right to have your data erased for one or more of the reasons stipulated in the GDPR (‘right to be forgotten’); and the right to restrict the processing of your data if the conditions set out in the GDPR are in place (‘right to restriction of processing’). You are also entitled to obtain, in a structured, commonly used and machine-readable format,  your personal data as submitted to the Data Controller and transmit such data to another Data Controller (‘right to portability’).

You can withdraw at any time your consent for the processing of your personal data without compromising the legitimacy of the processing carried out on the basis of your consent before such withdrawal, and at any time you can object to any processing for marketing purposes (‘right to object’) by sending a written notice to that effect to the Data controller at privacy@technoterm.com or by fax to +359 (2)/925 94 96.

In addition to any other administrative or judicial complaints, you are entitled to submit a complaint to the Supervisory Authority if you believe that your personal data is processed in violation of EU’s General Data Protection Regulation.